Terms of service

HEAVENLY JEWELL'S PRINTING & GRAPHICS

TERMS OF SERVICE

Your Style, Your Way!

Effective Date: November 8, 2026
Legal Business Name: Heavenly Jewell's LLC
Doing Business As: Heavenly Jewell's Printing & Graphics
Email: orders.heavenlyjewells@gmail.com
Mailing Address: 8403 Pines Blvd. PMB 1108, Pembroke Pines, FL 33024

1. INTRODUCTION & ACCEPTANCE OF TERMS

Welcome to Heavenly Jewell's Printing & Graphics, operated by Heavenly Jewell's LLC ("Heavenly Jewell's," "we," "us," or "our").

We provide custom apparel, printing and marketing materials, personalized accessories, 3D-printed products, digital downloads, and graphic design services.

These Terms of Service ("Terms") govern purchases, custom orders, design requests, and use of our online store and related services.

By accessing our website, placing an order, submitting artwork, approving a design, or purchasing our products or services, you agree to these Terms.

If you do not agree with these Terms, please refrain from purchasing our products or using our services.

We reserve the right to update these Terms periodically. Updated Terms will be posted on our website and will apply prospectively, unless otherwise required by law.

2. PRODUCTS & SERVICES

Heavenly Jewell's Printing & Graphics offers products and services including, but not limited to:

2.1 Custom Apparel & Accessories

Custom T-shirts, hoodies, sweatshirts, and athletic apparel
Direct-to-Film (DTF), Direct-to-Garment (DTG), sublimation, and other apparel printing methods
Embroidery and personalized textile products
Personalized bags, accessories, and promotional merchandise

2.2 Printing & Marketing Materials

Business cards, postcards, flyers, and brochures
Banners, posters, yard signs, magnets, and foam boards
Stickers, labels, decals, and promotional materials
Custom business branding and printed marketing products

2.3 3D-Printed Products

Personalized keychains and accessories
Badge reel toppers and related accessories
Decorative and functional 3D-printed items
Custom-designed models and promotional products
Sample, clearance, and minor-imperfection merchandise

2.4 Digital Products & Design Services

Digital artwork and graphics
Logos and branding materials
Printable designs and templates
STL, 3MF, and other digital design files
Custom graphic design, editing, and file preparation

Product availability, specifications, customization options, and pricing may change without notice.

3. ORDER PLACEMENT & ACCEPTANCE

3.1. All orders are subject to acceptance, product availability, payment verification, and production capacity.

3.2. An order confirmation acknowledges receipt of an order but does not guarantee acceptance or completion.

3.3. We reserve the right to decline or cancel an order for reasons including inaccurate pricing, unavailable materials, suspected fraud, prohibited content, or inability to fulfill the requested specifications.

3.4. If we cancel an order after collecting payment, we will refund the amount paid for any unfulfilled products or services, except where a lawful deduction applies for work already authorized and performed.

3.5. Customers are responsible for providing accurate contact, billing, shipping, sizing, and personalization information.

4. CUSTOMIZATION & PERSONALIZATION REQUIREMENTS

4.1. Customers must submit all required customization details, including names, text, colors, sizes, artwork, and other specifications, within two (2) business days (48 hours, excluding weekends and observed holidays) after placing an order, unless a different deadline is expressly stated.

4.2. Heavenly Jewell's LLC operates Monday through Friday, 9:00 AM–6:00 PM Eastern Time, excluding observed holidays. For personalization deadlines, two business days means 48 elapsed hours, excluding Saturdays, Sundays, and observed holidays. Orders placed outside business hours will begin their personalization submission period at 9:00 AM Eastern Time on the next business day.

4.3. Orders requiring missing information may be placed on hold until the necessary details are received.

4.4. Failure to provide customization information within the specified timeframe may result in production delays, rescheduling, or cancellation.

4.5. If an order is canceled due to missing customer information, refunds will be determined by the work already performed, nonrecoverable expenses, and applicable law.

4.6. Customers are responsible for verifying the spelling, capitalization, punctuation, names, numbers, dates, colors, and other submitted information.

4.7. Changes requested after production begins may be declined or subject to additional charges.

5. DESIGN PROOFS & CUSTOMER APPROVAL

5.1. Digital proofs may be provided for products requiring design approval.

5.2. Customers must review proofs carefully before approving production.

5.3. Approval of a proof authorizes us to proceed using the approved design and specifications.

5.4. Once approved, changes may require additional fees or a new order.

5.5. Heavenly Jewell's is not responsible for errors that were visible in an approved proof, including spelling, placement, layout, and sizing errors, unless the finished product differs materially from the approved specifications.

5.6. Digital screen displays may differ from printed results due to monitor calibration, printing methods, materials, lighting, and color profiles.

5.7. Exact color matching is not guaranteed unless a specific color-matching service has been agreed upon in writing.

6. CUSTOMER-PROVIDED ARTWORK & INTELLECTUAL PROPERTY

6.1. Customers may submit photographs, logos, illustrations, text, designs, and other artwork for customization.

6.2. By submitting artwork, customers represent that they own the necessary rights or have permission to reproduce, modify, and use the submitted material for the requested order.

6.3. Customers grant Heavenly Jewell's LLC a limited, nonexclusive license to use, reproduce, resize, edit, and process submitted artwork solely as reasonably necessary to fulfill the order and provide related services.

6.4. Customers remain responsible for obtaining required copyright, trademark, publicity, and other permissions.

6.5. We reserve the right to refuse artwork that we reasonably believe infringes another party's rights or violates applicable law.

6.6. Customers agree to be responsible for third-party claims arising from artwork they supplied in violation of these representations, to the extent permitted by law.

6.7. We may request higher-resolution images, transparent PNG files, vector files, or other production-ready formats when necessary.

6.8. Low-resolution, blurry, distorted, or improperly formatted artwork may affect production quality.

6.9. Artwork enhancement, background removal, vector conversion, and extensive editing may incur additional fees.

6.10. We will not intentionally use customer-submitted artwork for unrelated commercial purposes without appropriate permission.

7. GRAPHIC DESIGN SERVICES & REVISIONS

7.1. Custom graphic design services may require a 50% non-refundable deposit, disclosed and agreed to before work begins. This deposit requirement applies to qualifying design projects and does not automatically apply to all custom product purchases.

7.2. Unless otherwise specified in the project quote, design services include up to two rounds of minor revisions.

7.3. Minor revisions generally include small adjustments to text, color, positioning, and layout that do not substantially change the approved design direction.

7.4. Major revisions, redesigns, additional concepts, or work outside the original scope may be billed at $60 per hour, subject to customer approval before additional charges are incurred.

7.5. Remaining balances are due according to the agreed project milestones and before final files are delivered, unless otherwise stated in writing.

7.6. Custom design quotes are valid for 30 calendar days unless otherwise specified.

7.7. Unless otherwise agreed in writing, ownership of original design concepts, working files, and unused drafts remains with Heavenly Jewell's LLC.

7.8. Upon full payment, customers receive the usage rights and final deliverables expressly identified in their project agreement. Copyright ownership, exclusive rights, and editable source files transfer only when explicitly agreed in writing.

7.9. Where a project includes digital graphics, STL files, or other licensed design files, the personal-use restrictions in Section 10 apply unless a separate written license expressly provides otherwise.

8. CUSTOM APPAREL & PRINTED PRODUCTS

8.1. Customers are responsible for selecting the correct garment sizes, colors, styles, quantities, and personalization options.

8.2. Garment measurements and fits may vary by manufacturer.

8.3. Printing placement and dimensions may vary slightly due to garment construction, production methods, and material characteristics.

8.4. We are not responsible for normal variations in fabric texture, garment dimensions, or printing appearance that do not constitute a defect.

8.5. Customers must follow any provided garment washing, drying, and care instructions.

8.6. Damage caused by improper washing, excessive heat, ironing directly over printed graphics, bleach, or misuse is not considered a manufacturing defect.

8.7. Custom apparel and personalized printed products generally cannot be returned or exchanged for a change of mind, incorrect customer-selected size, or customer-submitted errors, subject to applicable law and the remedies described in Section 14.

9. 3D-PRINTED PRODUCTS

9.1. Our 3D-printed products are manufactured using additive manufacturing processes.

9.2. Minor layer lines, seams, support marks, texture differences, and small dimensional variations are normal characteristics of 3D printing.

9.3. Actual colors may vary slightly from photographs and digital renderings.

9.4. Products may contain small parts and are not automatically suitable for young children.

9.5. Unless expressly identified as suitable for a particular application, 3D-printed products are not intended for food contact, medical use, load-bearing applications, high-temperature environments, or other safety-critical purposes.

9.6. Customers must use products only for their intended purposes and follow any provided safety or care instructions.

9.7. Customized 3D-printed items generally cannot be returned for preference-based reasons, subject to applicable law.

9.8. Sample, Clearance & Minor-Imperfection Products

Products identified as samples, clearance merchandise, or "OOPS! I Printed It Again!" items may contain disclosed cosmetic imperfections, minor printing defects, or variations.

These products are sold with the specifically disclosed imperfections. Additional undisclosed defects, materially inaccurate descriptions, or other issues protected by applicable law remain eligible for legally required remedies.

10. DIGITAL DOWNLOADS, PERSONAL-USE LICENSING & COMMERCIAL LICENSES

10.1. Digital products may include printable graphics, templates, digital artwork, and 3D-printing files, including STL and 3MF formats.

10.2. Digital products are delivered electronically through a download link, email, or other designated delivery method.

10.3. No physical product is included unless expressly stated.

10.4. Customers are responsible for ensuring that purchased files are compatible with their equipment, software, and intended use.

10.5. Personal-Use License

Unless a separate written commercial license has been purchased and approved, all digital products sold by Heavenly Jewell's LLC are licensed strictly for personal, noncommercial use.

Upon purchase, the customer receives a limited, nonexclusive, nontransferable, non-sublicensable license to download and use the purchased files for personal purposes.

10.6. Permitted Personal Uses

Customers may:

Download and retain purchased digital files for personal use.
Print purchased graphics for their own noncommercial projects.
Use purchased STL or 3MF files to create physical 3D-printed objects for personal use.
Make reasonable modifications to purchased files for personal, noncommercial projects.

10.7. Prohibited Uses

Without a separate commercial license or written authorization, customers may not:

Sell, resell, or distribute purchased digital files.
Sell physical products manufactured using purchased STL or 3MF files.
Sell merchandise featuring purchased digital graphics.
Share, transfer, sublicense, or give purchased files to third parties.
Upload purchased files to public file-sharing platforms, marketplaces, or digital repositories.
Use purchased designs for commercial manufacturing, promotional merchandise, or resale.
Claim authorship or ownership of Heavenly Jewell's original designs.
Incorporate purchased files into products or designs intended for commercial distribution.

Modifying, resizing, recoloring, or otherwise altering a purchased design does not remove these licensing restrictions.

10.8. Commercial Licensing Inquiries

Customers interested in using digital designs, graphics, STL files, or 3MF files for commercial purposes may inquire about purchasing a separate commercial license.

Commercial licensing is not included in the standard digital purchase price.

Commercial license availability, pricing, permitted uses, production quantities, restrictions, and duration will be determined individually and documented in a separate written agreement.

Customers must receive written authorization before beginning any commercial use.

Commercial Licensing Contact: orders.heavenlyjewells@gmail.com

10.9. Intellectual Property Ownership

Purchasing a digital product does not transfer copyright, intellectual property ownership, or exclusive rights to the customer.

All applicable rights remain with Heavenly Jewell's LLC or the respective rights holder unless expressly transferred through a written agreement.

10.10. Digital Refunds

Digital downloads generally are not refundable after access or delivery, except where required by law or where a file is defective, materially misrepresented, or cannot be provided as promised.

10.11. File Assistance

If a digital file is corrupted or inaccessible, customers should contact us for assistance.

11. PRICING, PAYMENTS & TAXES

11.1. All prices are listed in United States dollars unless otherwise stated.

11.2. Applicable sales taxes, shipping charges, handling fees, setup fees, rush fees, and optional services will be disclosed before the customer completes payment.

11.3. Full payment is generally required before production begins unless a deposit or installment arrangement is expressly approved.

11.4. Qualifying graphic design projects may require the 50% non-refundable deposit described in Section 7. Other custom projects may have different payment arrangements as disclosed in the applicable quote or invoice.

11.5. Payments may be processed through Shopify, Stripe, or other authorized payment providers.

11.6. Buy Now, Pay Later services, including Afterpay or Clearpay when available, are subject to the provider's eligibility requirements, payment terms, and approval.

11.7. Any additional payment-related charges imposed by Heavenly Jewell's will be disclosed before payment and will comply with applicable laws and payment network rules.

11.8. We reserve the right to correct pricing errors. If an error affects a submitted order, we will notify the customer and offer the option to accept the corrected price or cancel for a refund of the affected amount.

11.9. Unpaid invoices may result in suspended production, delayed delivery, or cancellation.

12. PRODUCT-SPECIFIC PRODUCTION TIMES & RUSH ORDERS

12.1. Production and turnaround times vary by product, customization requirements, order quantity, material availability, design complexity, and current production capacity.

12.2. No universal or standard production timeframe applies to all products or services offered by Heavenly Jewell's LLC.

12.3. Estimated turnaround times may be provided in individual product listings, custom quotes, invoices, order confirmations, or direct customer communications.

12.4. Production generally begins after all required payments, customization details, artwork, and approvals have been received.

12.5. Production timelines are estimates unless a specific completion date is expressly guaranteed in writing.

12.6. Delays caused by missing customer information, late proof approvals, or requested changes may extend the estimated completion date.

12.7. Rush services may be available for an additional fee and are subject to production capacity.

12.8. A rush fee prioritizes the order according to the agreed terms but does not guarantee a carrier's delivery date unless expressly stated.

12.9. If we cannot meet an expressly guaranteed deadline, we will contact the customer to discuss available remedies, including an appropriate refund or cancellation where applicable.

13. SHIPPING, DELIVERY & LOCAL PICKUP

13.1. Shipping costs and available delivery options will be displayed at checkout or included in a custom quote.

13.2. Shipping estimates are separate from production timelines.

13.3. Carrier transit times are estimates and may be affected by weather, holidays, service interruptions, and other circumstances beyond our reasonable control.

13.4. Customers are responsible for providing complete and accurate shipping addresses.

13.5. Additional shipping charges resulting from customer-provided address errors may be the customer's responsibility.

13.6. Customers should promptly notify us of missing, damaged, or misdelivered packages.

13.7. We will reasonably assist with carrier investigations and provide remedies when required by applicable law or our published policies.

13.8. Local pickup may be offered by prior arrangement. Pickup instructions and availability will be communicated after an order is ready.

13.9. Customers should not arrive for pickup until they have received confirmation that their order is ready.

13.10. Our public mailing address is not automatically a retail storefront or customer pickup location. Customers must use the specific pickup instructions provided for their order.

13.11. Risk of loss and responsibility for shipping-related issues will be determined under applicable law and the agreed shipping terms. Shipment tracking or a carrier delivery scan does not automatically eliminate legally required customer remedies.

14. RETURNS, REFUNDS, EXCHANGES & ORDER ISSUES

14.1. Personalized & Custom-Made Products

Because custom products are created according to individual customer specifications, we generally do not accept returns or exchanges for change of mind, customer-selected sizing errors, or customer-approved personalization.

14.2. Non-Custom Products

Eligibility for returns of non-custom merchandise will be governed by the applicable product listing and our published Refund & Return Policy.

14.3. Damaged, Defective or Incorrect Orders

If an order arrives damaged, contains a manufacturing defect, or materially differs from the approved order specifications, customers should contact us within 7 calendar days of delivery.

14.4. Supporting Documentation

We may request photographs of the product, packaging, shipping label, or affected areas to evaluate the issue.

14.5. Available Resolutions

Depending on the circumstances, remedies may include repair, replacement, correction, partial refund, or full refund.

14.6. Customer Errors

We generally do not provide free replacements for mistakes resulting solely from incorrect information submitted or approved by the customer.

14.7. Digital Products

Digital purchases are subject to Section 10.

14.8. Legal Rights

The 7-day reporting window is intended to facilitate prompt resolution and does not eliminate rights or remedies that cannot lawfully be waived. Nothing in these Terms limits applicable consumer protection rights.

15. ORDER CANCELLATIONS & MODIFICATIONS

15.1. Cancellation requests must be submitted as soon as possible by emailing orders.heavenlyjewells@gmail.com.

15.2. Orders may be eligible for cancellation before production, design work, or procurement of nonreturnable custom materials begins.

15.3. Once production begins, cancellations may be declined or subject to reasonable charges for authorized work completed and nonrecoverable costs, as permitted by law.

15.4. Deposits expressly identified as non-refundable will be treated according to the applicable agreement and law.

15.5. Order changes requested after approval may result in additional charges or revised completion dates.

15.6. We reserve the right to cancel orders that cannot reasonably be completed. Appropriate refunds will be provided for unfulfilled obligations.

16. PROMOTIONS, DISCOUNTS & SPECIAL SALES

16.1. Promotional pricing, coupon codes, bundles, and limited-time offers are subject to their published conditions.

16.2. Discounts may have minimum purchase requirements, expiration dates, product exclusions, or quantity limitations.

16.3. Promotional offers generally cannot be combined unless expressly stated.

16.4. Special-sale products may have unique customization, delivery, or return conditions, which will be disclosed in the applicable listing or offer.

16.5. We reserve the right to correct promotional errors and discontinue future promotions, subject to applicable law and existing accepted orders.

17. WEBSITE CONTENT & INTELLECTUAL PROPERTY

17.1. Original website content, product photographs, graphics, branding, descriptions, and designs created or owned by Heavenly Jewell's LLC are protected by applicable intellectual property laws.

17.2. Customers may not reproduce, redistribute, commercially exploit, or falsely claim ownership of our original protected materials without authorization.

17.3. Third-party trademarks and artwork remain the property of their respective owners.

17.4. Purchasing a physical product does not automatically transfer copyright or ownership of its underlying design.

17.5. Purchasing a digital product grants only the personal-use license described in Section 10 unless a separate written commercial license expressly authorizes additional uses.

18. CUSTOMER CONDUCT & PROHIBITED USES

Customers agree not to:

Submit fraudulent orders or false payment information.
Upload artwork they are not authorized to use.
Request products that violate applicable laws.
Attempt to interfere with website security or payment processing.
Misuse our products, designs, or digital files in violation of applicable law or agreed license restrictions.
Harass or threaten employees, contractors, or representatives.

We reserve the right to refuse service or restrict transactions for legitimate business, legal, or safety reasons, consistent with applicable law.

19. THIRD-PARTY SERVICES

Our online store may use third-party providers, including Shopify, payment processors, shipping carriers, print-on-demand suppliers, and digital delivery platforms.

These providers may maintain separate terms and privacy policies.

We are not responsible for independent third-party services beyond our contractual and legal obligations to customers.

Use of third-party services does not waive any rights customers may have against Heavenly Jewell's LLC under applicable law.

20. PRIVACY & CUSTOMER INFORMATION

We collect and process customer information as reasonably necessary to manage orders, provide services, communicate with customers, process transactions, and fulfill legal obligations.

Personal information may include names, contact details, shipping addresses, order specifications, and customer-submitted content.

Payment information may be processed directly by authorized third-party payment providers.

Additional details regarding data collection, retention, sharing, and customer rights are provided in our separate Privacy Policy.

21. WARRANTIES & LIMITATION OF LIABILITY

21.1. We strive to provide products and services consistent with their published descriptions and approved specifications.

21.2. Except for express warranties and warranties that cannot legally be excluded, products and services are provided without additional warranties to the extent permitted by applicable law.

21.3. We do not guarantee that every product will be free from minor variations inherent to the applicable manufacturing process.

21.4. To the extent permitted by law, Heavenly Jewell's LLC will not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or services.

21.5. Nothing in these Terms excludes liability or remedies that cannot legally be excluded or limited.

21.6. These limitations do not diminish our obligation to provide products and services as agreed or to address legally actionable defects, misrepresentations, or other violations.

22. EVENTS BEYOND REASONABLE CONTROL

We are not responsible for delays caused by events beyond our reasonable control, including natural disasters, severe weather, transportation interruptions, supplier disruptions, widespread power outages, or other extraordinary events.

We will make reasonable efforts to notify affected customers and identify appropriate solutions.

This section does not eliminate refund or other rights required by applicable law.

23. GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles, except where other applicable laws provide mandatory protections.

Customers are encouraged to contact us first to attempt to resolve concerns informally.

Nothing in these Terms prevents customers from exercising rights available under applicable consumer protection laws or pursuing remedies through an appropriate court or regulatory agency.

24. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

25. CONTACT INFORMATION

For questions, order concerns, artwork submissions, commercial licensing inquiries, cancellations, or requests related to these Terms, please contact:

Heavenly Jewell's LLC
Doing Business As Heavenly Jewell's Printing & Graphics
Your Style, Your Way!

Mailing Address:
8403 Pines Blvd. PMB 1108
Pembroke Pines, FL 33024
United States

Email: orders.heavenlyjewells@gmail.com
Instagram: @heavenlyjewells
TikTok: @heavenlyjewells

By placing an order with Heavenly Jewell's Printing & Graphics, you acknowledge that you have read and agree to these Terms of Service, subject to applicable law.